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24 July 2014

Astro IPTV or TM Unifi


Do you intend to install fiber lines in your home? You have already subscribed to Astro / Astro Beyond, but you stuck to choose from which supplier. As I write this, there are two suppliers provide the TM Unifi and Maxis Fibre.
Both of these providers have certain offers in their packages. In fact, prices have been different.
Below is a comparison of their package:


Accordingly, Maxis Fibre has collaborated with Astro for Astro IPTV package like this:



In summary, the Astro IPTV offerings seem more economical and because in addition to install fiber lines internet they also add 7 HD channels. In my case, I took Astro IPTV Package 1 & Fibre 10Mbps = RM133 + RM148 - RM25(discount) = RM256/Month.

Actually, the most important point of today's blog is not just only to share about the packages provided by the supplier, but also after-sales service is a matter of fact is very important because it will be faced by the customer after installation. Don't just be able to smile while after installed but sad and upset afterwards caused by poor service.

Based on my experience, the two suppliers that Unifi and Astro / Maxis is providing 48-hour period to address the problem (through telephone calls). What is interesting is usually the Astro will use totally 48 hours to address the problem by getting the cooperation from Maxis because of they are the fiber package providers and next to get the cooperation from TM Unifi due to their owned the physical fiber line. If you only subscribe to a fiber line from TM Unifi, there are usually able to resolve within 8-12 hours and they are issuing different bills from Astro but absolutely we going to spend more monthly (RM133 + RM199 = RM332/month). In addition, the IPTV package by TM Unifi are more than Astro IPTV.

Thats quite simple idea for you to choose. Hope it helps.

08 May 2014

Malaysia Service Centre for Tefal, Kenwood, Delonghi, Rowenta, Krups

Are you having problems getting the services or repairs electrical household goods, especially branded applications like TEFAL , Kenwood , DeLonghi , ROWENTA , Krups ? Is it difficult to get the contacts of their customer service?

I believe we have experienced this problem, especially for the brand TEFAL . TEFAL product is quite popular in shopping centers . However, if electrical TEFAL having problems , where do you need to send for a repair ? It is quite hard to find on the website and what we are able to find on the Facebook is an incomplete information and a lot of negative complaints posted by users of the TEFAL who visit the website.

I am also had felt to give up to fix my TEFAL Steam Generator which has a mechanical problem.
After contacting the supermarket where I bought TEFAL product , I managed to get the sole distributor and service center of TEFAL products and others as above.

So, here is a reference of the said company to share (Click then 'save as' to download the image. You'll able to see more ):
  
I did made an appointment with TMT Services at PJ. I will share whats the next story about the repair scenarios with you all later, just wait. This is the place that I am gonna bring my faulty steam generator:


*Photo courtesy from Panchan Kyaik (http://www.panoramio.com/user/4452518). Thank you.

Hope it can be beneficial and help you solve your problem .